Terms & Conditions (Return Policy)

Return Policy

● All instruments are thoroughly inspected upon arrival from the manufacturers and each one is carefully inspected when being setup and shipped out.

● If you are not completely satisfied with your purchase from Ukulele Puapua you may return the instrument within 7 days from receipt, in unused condition for exchange or a full refund ( minus shipping charges).

● Please notify us within 48 hours of your intention to return.

● Ship all items well-packed and insured. We cannot allow credit for items received from the buyer that have been damaged in shipping due to poor packing.

● In the unlikely event of shipping damage, please notify us immediately. Please do not return any damaged item until you have received authorization from us.

● Please contact us with any questions or concerns regarding our return policy - 808-923-0550.

● The following items are returnable only if defective, unopened or unused: books, CDs, DVDs, strings, cases. If defective, these items will only be exchanged for same product or you will be issued a refund.